Storage Selsdon Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Selsdon provides storage, removals and related services. By placing a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" and "our" mean Storage Selsdon.
1.2 "Customer", "you" and "your" mean the person, firm or company requesting our services.
1.3 "Services" means any storage, removals, packing, loading, transportation, unloading, handling or related services provided by us.
1.4 "Goods" means the items that you request us to store, move, handle or otherwise deal with.
1.5 "Contract" means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
2.1 We provide storage facilities, domestic and commercial removals, and associated services such as packing, loading and unloading, subject to these Terms and Conditions.
2.2 The specific Services to be provided, including any collection and delivery addresses, dates, times, storage unit size, and any additional services requested, will be set out in your quotation or booking confirmation.
2.3 Any descriptions, photographs or illustrations of services or facilities are provided for general guidance only and do not form part of the Contract.
3. Booking Process
3.1 You may request a quotation for our Services by contacting us and providing accurate information about the Goods, properties involved, access conditions, dates and any special requirements.
3.2 Quotations are based on the information supplied by you. If that information is incomplete or inaccurate, we reserve the right to adjust the quotation or charge reasonable additional fees to reflect the actual work required.
3.3 A Contract is formed only when we confirm acceptance of your booking. Confirmation may be given in writing, electronically or verbally, followed by written or electronic confirmation.
3.4 We reserve the right to decline any booking at our sole discretion, including where we believe the work cannot reasonably be carried out safely, lawfully or within the requested time frame.
3.5 You are responsible for checking the details of the quotation and booking confirmation. Any errors or changes must be notified to us as soon as possible and may result in a revised quotation.
4. Payments and Charges
4.1 The charges for our Services will be set out in the quotation or booking confirmation. Unless otherwise stated, prices are exclusive of any governmental or local authority charges, tolls, parking fees and congestion charges, which will be payable by you in addition where applicable.
4.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be confirmed at the time of booking. A booking is not fully confirmed until any required deposit has been received by us.
4.3 For removals services, the balance of the charges is normally payable on or before the day of service, or as specified in the quotation or invoice.
4.4 For storage services, charges are usually payable in advance, on a weekly or monthly basis as specified in the quotation. We may suspend access to storage facilities if payments are overdue.
4.5 Payment must be made using an accepted payment method as advised by us. You are responsible for ensuring that funds are available and that payments are made in full and on time.
4.6 If you fail to make any payment by the due date, we may charge interest on the overdue amount at a reasonable rate from the due date until payment in full is received. We may also suspend or terminate the Services if payment remains outstanding.
4.7 All charges are subject to change. However, once a Contract is formed, we will not increase the agreed price except where your requirements change, where there is a significant change in access, volume or nature of Goods, or where any surcharges or third party costs arise which were not reasonably foreseeable at the time of booking.
5. Cancellations and Changes
5.1 You may cancel or amend your booking by giving us notice. Any cancellation or amendment must be communicated directly to us.
5.2 If you cancel your removals booking more than a specified time before the scheduled service date, any deposit may be refunded or partially refunded at our discretion, subject to reasonable administration costs.
5.3 If you cancel within a shorter period before the scheduled service date, we may retain some or all of the deposit and may charge a cancellation fee reflecting the loss of reserved time and resources. The applicable notice periods and fees will be set out in your quotation or booking confirmation where possible.
5.4 If you fail to be present at the agreed time and location for removals or access to the premises is not available or is unsafe, this may be treated as a cancellation and we may charge the full fee or a reasonable proportion of it.
5.5 For storage services, you may terminate your storage agreement by giving us notice in accordance with the terms specified in your storage agreement or invoice. Charges will continue to apply until the end of the notice period and removal of all Goods from the storage unit.
5.6 We reserve the right to cancel or postpone a booking or terminate the Contract if we are unable to perform the Services for reasons beyond our reasonable control, including severe weather, road closures, industrial action, equipment failure, or health and safety concerns. In such cases, we will seek to rearrange the Services with you at a mutually convenient time. Our liability will be limited to the refund of any charges paid for Services not performed.
6. Customer Responsibilities
6.1 You must ensure that we have accurate and complete information about the collection and delivery locations, access restrictions, parking arrangements, and the quantity and nature of the Goods.
6.2 You are responsible for arranging suitable parking and any necessary permits. Any fines or penalties incurred due to insufficient parking arrangements may be charged to you.
6.3 You must ensure that the premises are safe and that there is clear access for the removal team to carry out their work. This includes securing pets and children away from working areas.
6.4 Unless you have specifically requested and we have agreed to provide packing services, you are responsible for packing your Goods safely and suitably for removal and storage.
6.5 You must remove or secure any fixtures, fittings or items that might impede the safe performance of the Services.
6.6 You must not ask us to move or store any items which are prohibited under these Terms and Conditions or which we have specifically refused to handle.
7. Prohibited and Restricted Items
7.1 You must not submit for removal or storage any Goods that are illegal, dangerous, hazardous or unsuitable for transport or storage, including but not limited to:
a) Explosives, weapons, ammunition or firearms.
b) Flammable or combustible materials such as petrol, paint thinners, gas cylinders and certain chemicals.
d) Toxic, corrosive or environmentally harmful substances.
e) Waste materials or items intended for disposal.
f) Any items whose possession or transport is prohibited by law.
7.2 You must notify us in advance if you intend to move or store any high value items, fragile goods, antiques, artwork, jewellery, important documents, or items of sentimental or unique value. We may at our discretion refuse to handle certain items or apply specific conditions.
7.3 If we discover that prohibited items have been submitted for removal or storage, we may take any reasonable action to remove, dispose of or make safe such items and may charge you for any costs, losses or liabilities incurred.
8. Waste Regulations and Disposal
8.1 We are not a general waste carrier and do not operate as a refuse disposal service. Our Services are intended for the removal and storage of Goods that you intend to keep.
8.2 You must not use our Services to dispose of household, commercial or hazardous waste. Any request for disposal of unwanted items must be agreed with us separately and may incur additional charges, subject to compliance with applicable waste regulations.
8.3 Where we agree to remove items for disposal, we will do so in accordance with relevant laws and regulations governing the carriage and disposal of waste, and we may use authorised third party contractors where appropriate.
8.4 You remain responsible for any breach of waste regulations arising from inaccurate description of items or failure to inform us of hazardous or regulated materials. You agree to indemnify us for any costs, fines or penalties arising from such breaches.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing our Services. However, our liability for loss of or damage to Goods, or for delay or failure in performance, is limited as set out in this section.
9.2 We will not be liable for any loss or damage arising from:
a) Inherent defects, flaws or natural deterioration in Goods.
b) Inadequate or improper packing by you or a third party.
c) Normal wear and tear, scuffs or minor marks associated with the moving process.
d) Changes in atmospheric conditions, temperature or humidity.
e) Acts or omissions of the Customer or any person not employed by us.
f) Events beyond our reasonable control, including but not limited to fire, flood, adverse weather, traffic conditions, road closures, industrial disputes or acts of third parties.
9.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable limit per item or per consignment as stated in your quotation or confirmation, unless otherwise agreed in writing.
9.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use or loss of opportunity, arising out of or in connection with the Services.
9.5 You are responsible for arranging any additional insurance cover you consider necessary for your Goods. We may, at your request, provide information about potential insurance options, but it is your responsibility to obtain adequate cover.
9.6 Any claim for loss of or damage to Goods, or for any other liability, must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable time from discovery of the loss or damage.
10. Storage Terms
10.1 Where we provide storage services, you will be allocated storage space or units as specified in your agreement. We reserve the right to move your Goods to alternative storage within our facility, provided that the level of security and care is not reduced.
10.2 You must not store any prohibited items or any Goods that may cause damage to our facilities, equipment or other customers' goods.
10.3 Access to stored Goods may be by appointment or as otherwise specified in your storage agreement. We may refuse access if your account is in arrears or if access would present a safety or security risk.
10.4 If storage charges remain unpaid for a specified period, we may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of some or all of the Goods to recover outstanding amounts and reasonable costs. Any surplus, after deduction of costs, will be held for you.
11. Access, Health and Safety
11.1 We will determine the safest method of carrying out the Services at each location, taking into account access, property layout and the nature of the Goods.
11.2 We are not obliged to carry Goods through windows, over balconies, or using methods that we consider unsafe or likely to cause damage to property or Goods.
11.3 You must comply with all reasonable instructions given by our staff during the Services, particularly those relating to safety and access.
12. Data Protection and Confidentiality
12.1 We will collect and use your personal information only to the extent necessary to provide our Services, administer your account and comply with legal obligations.
12.2 We will take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share information with service partners or authorities where necessary to perform the Contract or comply with law.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.
13.2 We will investigate any complaint promptly and aim to reach a fair resolution. Where appropriate, we may offer a remedy such as repair, replacement, partial refund or other reasonable compensation within the limits set out in these Terms and Conditions.
14. Variations
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
14.2 Any variation to these Terms and Conditions must be agreed in writing by us. Our staff and representatives are not authorised to agree any terms that conflict with these Terms and Conditions unless expressly confirmed in writing by an authorised person.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Contract between you and us, are governed by and interpreted in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be construed as a waiver of that right or remedy.
16.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the Services, provided that this does not reduce the level of service or protection afforded to you.
16.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings, statements or representations.
