Selsdon Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Selsdon Storage. By making a reservation, entering into a storage agreement, or using any unit, bay, locker, or other storage space supplied by us, you agree to comply with these terms in full. Please read them carefully before booking. They apply to all customers using our self storage services, short-term storage arrangements, and any ancillary services associated with the storage of goods.

1. Definitions and interpretation. In these Terms and Conditions, “we”, “us” and “our” mean Selsdon Storage. “You” means the individual or business entering into the storage agreement. “Storage unit” means any allocated space made available for the storage of goods. References to storage services include any access, handling, or related services we provide. Headings are included for convenience only and do not affect interpretation.

2. Formation of the agreement. A contract for storage services begins when your booking is accepted by us and you have completed any required registration or verification steps. We may refuse any booking at our discretion where we reasonably believe the arrangement would be unsuitable, unsafe, unlawful, or contrary to our operational requirements. You must ensure that all information provided during the booking process is accurate, complete, and kept up to date. If any information changes, including your name, address, business details, or authority to act, you must notify us promptly.

Booking process

3. How to book. Bookings may be made through our online booking system, by telephone, or in person where available. You will be asked to select the storage size or type required, provide the desired start date, and confirm the duration or rolling nature of the arrangement. The booking process may also require identity checks, proof of address, payment details, and acceptance of these terms. Your booking is not confirmed until we issue an acknowledgement or acceptance.

4. Access and allocation. The size or type of storage space reserved is subject to availability. We may substitute a comparable space if necessary for operational reasons, provided the substitute is suitable for your stated needs. Any estimated storage capacity is provided in good faith, but you remain responsible for ensuring the selected unit is appropriate for the goods to be stored. You must not store items that exceed the permitted size, weight, or safety limits of the allocated space.

5. Use of the storage facility. You agree to use the storage services lawfully and responsibly. Goods must be packed, labelled, and secured so they do not cause damage, contamination, nuisance, or safety risks. You are responsible for loading, unloading, and arranging your goods unless we expressly agree otherwise. Any instructions given by our staff regarding safe use of the premises must be followed. We may suspend access where necessary to protect people, property, or operations.

6. Permitted and prohibited items. You must not store any goods that are illegal, hazardous, perishable, toxic, explosive, flammable, contaminated, or likely to attract pests. Unless we agree in writing, you must not store cash, securities, live animals, plants, firearms, ammunition, medicines requiring controlled storage, or items that emit strong odours or fumes. Storage unit terms may also prohibit items that could damage the premises, other customers’ goods, or the environment.

7. Customer responsibilities. You are responsible for the goods placed into storage and for ensuring they are properly insured if you wish to protect against loss or damage. You should check your goods before storage and periodically thereafter if access is permitted. You must maintain locks, keys, codes, and any access credentials securely. You must not share access details with unauthorised persons. You are also responsible for removing all of your goods by the end of the agreement and leaving the storage unit clean and empty.

8. Payment terms. Charges for self storage services are payable in advance unless otherwise agreed in writing. Fees may include rent, deposits, administration charges, late payment charges, cleaning charges, disposal charges, lock replacement charges, and any other sums properly due under the agreement. Payments must be made using the accepted payment methods notified at the time of booking or thereafter. If a payment fails, is reversed, or is subject to chargeback, we may suspend access and treat the failure as a breach of contract.

Payments, deposits, and price changes

9. Deposits and pre-authorisation. We may require a refundable deposit or payment pre-authorisation to secure the booking or cover potential losses, including lost keys, cleaning, pest treatment, or damage. Any deposit will be returned within a reasonable time after the end of the agreement, subject to deduction of any valid outstanding amounts. If deductions are made, we will provide a breakdown where reasonably practicable.

10. Late payment. If any amount remains unpaid after the due date, we may apply reasonable late payment charges and interest where permitted by law. We may also refuse access to the storage unit until the account is brought up to date. Continued non-payment may result in termination of the agreement, exercise of lien rights, and disposal or sale of goods in accordance with these terms and applicable law. You remain liable for all amounts due even if access is suspended.

11. Price variation. We may review and change our prices from time to time. Any price increase will be communicated in advance where required by law or under the agreement. Unless otherwise stated, new rates will apply from the next billing period. If you do not wish to continue at the revised rate, you must give notice in accordance with the cancellation provisions below before the new rate takes effect.

12. Cancellations and termination by you. You may cancel your storage booking by giving the notice period specified at the time of booking or stated in your agreement. If no specific notice period is set out, a minimum of 14 days’ written notice is required. Cancellation does not release you from liability for any unpaid sums incurred up to the effective end date. Any refund will be calculated in accordance with the booking terms and may be reduced to reflect services already provided or costs incurred.

13. Termination by us. We may terminate or suspend the agreement immediately if you breach these terms, provide false information, use the storage services unlawfully, fail to pay amounts due, or create a safety or operational risk. We may also end the agreement if we are required to do so for legal, regulatory, or security reasons. Where termination occurs, you must promptly remove all goods and settle all outstanding balances. If you fail to do so, we may take reasonable steps permitted by law to protect the premises and deal with the goods.

14. Early removal and no-show bookings. If you vacate the unit before the end of a paid period, no automatic refund is guaranteed unless stated otherwise in writing. Where a booking is made but the storage unit is not occupied, administration or reservation fees may still apply. Failure to take up a booking on the agreed start date may result in the space being reallocated, while your payment obligations continue in respect of any non-refundable sums.

Liability and insurance

15. Our liability. We will exercise reasonable care and skill in providing the storage services, but our liability is limited as set out in these terms. We are not responsible for loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, electrical failure, or interruption to utilities, unless caused by our negligence or wilful misconduct. We do not accept liability for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.

16. Limitations and exclusions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability arising from or in connection with the storage agreement will be limited to the amount paid by you for the affected storage period, or such other amount as may be stated in the booking confirmation, to the extent permitted by law.

17. Your liability. You are responsible for any loss, damage, injury, claim, cost, or expense arising from your breach of these terms, the conduct of your representatives, or the goods you store, except to the extent caused by our negligence. You must indemnify us against claims brought by third parties resulting from your use of the storage services, your goods, or your failure to comply with applicable law. This includes claims arising from hazardous substances, contamination, pest infestation, or unauthorised access caused by your negligence.

18. Insurance. You are strongly encouraged to arrange adequate insurance cover for the full replacement value of your stored goods. If you choose not to insure your items, you do so at your own risk. Any insurance we may make available is separate from these terms and will be subject to its own policy wording, exclusions, and claims process. We do not provide legal, financial, or valuation advice in connection with insurance decisions.

19. Waste regulations and environmental compliance. You must comply with all applicable waste, environmental, and safety regulations when using the storage services. This means you must not abandon waste, packaging, liquids, oils, batteries, solvents, or other regulated materials in the storage unit or on the premises. Any items left behind after termination may be treated as waste or abandoned goods where permitted by law. If we are required to remove, store, sort, recycle, or dispose of materials left by you, you will be liable for all associated costs.

20. Prohibited disposal practices. You must not use the storage premises as a dumping ground or attempt to dispose of unwanted goods without authorisation. Items presenting a risk to health or the environment may be reported to the relevant authorities where appropriate. We may recover the costs of specialist cleaning, decontamination, waste transfer, hazardous disposal, or pest control from you where the need arises due to your actions or omissions.

21. Abandoned goods and lien rights. If you fail to remove your goods after termination, or if sums remain unpaid, we may exercise any rights available to us under the agreement and applicable law, including the right of lien over goods stored. We may issue notices requiring payment and removal within a stated period. If you do not comply, we may sell, dispose of, or otherwise deal with the goods to recover sums owed, subject to any legal requirements on notice, accounting, and surplus proceeds.

22. Access, security, and operations. We may set opening hours, access procedures, security rules, and operational controls that must be followed by all customers and visitors. We may refuse entry to anyone who does not comply with identification, safety, or security requirements. We may carry out inspections or maintenance where necessary, provided we act reasonably and with due regard to your goods. Temporary closure or restricted access due to maintenance, emergencies, or statutory requirements will not normally entitle you to compensation, unless required by law.

23. Data, notices, and general matters. We will process personal data in accordance with applicable data protection law and our privacy arrangements. Notices under these terms may be given by email, post, or other reasonable means using the contact details last supplied by you. If any provision of these terms is found unenforceable, the remaining provisions will continue in force. No failure or delay in exercising a right shall operate as a waiver of that right.

24. Governing law and jurisdiction. These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law provides otherwise. If you are using the storage services as a consumer, nothing in these terms affects your statutory rights.

25. Final agreement. By proceeding with a booking, making a payment, or placing goods into storage, you confirm that you have read, understood, and accepted these storage service terms. If you are entering into the agreement on behalf of a company or other organisation, you confirm that you have authority to bind that organisation. These terms represent the full agreement between the parties in relation to the storage services, unless varied in writing by an authorised representative of Selsdon Storage.